Leadership isn’t about doing everything—it’s about creating an environment where everyone can succeed. And at the heart of this is alignment with strategic objectives - suring leaders and teams are focused on the right KPIS and metrics.

Many years ago, I found myself in a business where the culture of the team I was working with was slowly deteriorating. We were delivering our projects and clients were satisfied, but the energy and motivation were low and getting lower.

That’s when it hit me that if you don’t intentionally shape your culture, it will form by accident—and often not in the way you want.

As leaders, we set the tone for everything in our organizations. Culture, engagement, feedback, and conflict resolution don’t just happen—they need to be nurtured and intentionally built...

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Your brand isn’t your logo. It's your people that bring it to life.

Why making sure your people are happy is key to a successful brand and tips for building a people-centric brand.

New research from the Chartered Management Institute (CMI) has highlighted the impact that managers have on employee’s motivation, job satisfaction, and their desire to stay with an organisation. The report also found a strong link between managers who had received management training and more effective and successful organisations - so why is Management and Leadership Training Important.

Inspiring words from Dame Karen Jones, chair of both the Hawksmoor and Mowgli restaurant chains. At the Propel Hospitality Talent and Training Conference she spoke about how Hospitality is the lynch pin of society. We realised how much we missed it during lock down and that the holy grail of hospitality is: The power of the moment of human connection that keeps your customers coming back again and again.

Today we’re all under so much pressure at work and at home. Teams are short-staffed and having to work harder and longer, there’s only so long we can keep this up.

As a leader, it’s your role to create an environment that works for you and your team and you need to have an awareness of your team’s wellness.

Every sector I speak to at the moment from hospitality to tech, is finding it harder to recruit than ever before. So as a manager, how do you build a happy, committed and successful team who will stick with you through thick and thin? The short answer is, it’s not just about paying them more!

Think back to the most inspiring managers you’ve had in your life. How did it make you feel and how did it impact your commitment on the job or the subject?

I imagine the leaders you remember inspired and motivated you, you will have felt they listened to and valued and as a result, you felt more committed and focussed.

Now reflect on what kind of leader you are.

How do you manage stress and build resilience for yourself and your team?