In today’s fast-paced, ever-evolving workplace, leaders are expected to do more than just technical experts, they are required to understand, inspire, and connect with their teams on a human level. This is why emotional intelligence (EQ) and empathy are essential skills. Empathy fosters trust, collaboration, and resilience, and enabling leaders to navigate the complexities of human behaviour.

The end of the year and the festive break is a natural time to pause and reflect on the past year and consider the year ahead, both for you as an individual and for your business and team.  This article explores the benefits of reflective goal setting for both our personal and business success and growth. Read on to find some useful prompts to reflect, grow self-awareness, and clarify your hopes, ambitions and plans for the year ahead.

Inspiring words from Dame Karen Jones, chair of both the Hawksmoor and Mowgli restaurant chains. At the Propel Hospitality Talent and Training Conference she spoke about how Hospitality is the lynch pin of society. We realised how much we missed it during lock down and that the holy grail of hospitality is: The power of the moment of human connection that keeps your customers coming back again and again.

How do you manage stress and build resilience for yourself and your team?

How do you manage stress and build resilience for yourself and your team?

Is it time to review your purpose for the year ahead?