Beckford Group - Hospitality Management Training

The Beckford Group is a group of Bath and South West-based hospitality businesses. I designed and delivered a series of leadership workshops for the General Managers. The General Managers are responsible for six restaurant, pub, hotels in Somerset, Bath and Wiltshire (Beckford Canteen, Beckford Bottle Shop, Beckford Arms, The Talbot Inn etc). They lead the front-of-house and kitchen teams.

• Strengthen the leadership team

• Boost productivity

• Grow revenue and increase profitability

• Strengthen the brand/ stand out in the market place

• Improve employee engagement & wellbeing

Over two half-day face-to-face workshops we explored:

• The difference between leadership & management


• Understand your own management and leadership style 


• Emotional Intelligence


• Building leadership confidence

• Creating happy, strong, engaged motivated teams


• How to get the best out of people
How to boost retention


• How to give effective feedback


• Improving communication


• Managing stress and building resilience

The teams engaged in some positive discussions about their experiences of managing a team, their leadership style and confidence.