Your brand isn’t your logo. It's your people that bring it to life.

Why making sure your people are happy is key to a successful brand and tips for building a people-centric brand.

Employee Engagement matters because happy staff equal happy customers. It drives higher productivity and ultimately a more successful business. It boosts retention and reduces stress. Paying someone a competitive salary is not enough to ensure that they are engaged, loyal and committed to their job. So what can you do to build an engaged team?

New research from the Chartered Management Institute (CMI) has highlighted the impact that managers have on employee’s motivation, job satisfaction, and their desire to stay with an organisation. The report also found a strong link between managers who had received management training and more effective and successful organisations - so why is Management and Leadership Training Important.

Inspiring words from Dame Karen Jones, chair of both the Hawksmoor and Mowgli restaurant chains. At the Propel Hospitality Talent and Training Conference she spoke about how Hospitality is the lynch pin of society. We realised how much we missed it during lock down and that the holy grail of hospitality is: The power of the moment of human connection that keeps your customers coming back again and again.

Delivering feedback can feel daunting but regular feedback creates a virtuous circle of development and improvement. Creating a culture where feedback is a habit will strengthen relationships and boost retention. Here. are my 10 Tips for Giving Feedback.

Have you heard the old cliché: "People don’t quit a bad job, they quit a bad boss?"
There has never been a more important time for managers, to reflect on how they are as bosses, managers and leaders to create a positive environment and build a committed team. 

Today we’re all under so much pressure at work and at home. Teams are short-staffed and having to work harder and longer, there’s only so long we can keep this up.

As a leader, it’s your role to create an environment that works for you and your team and you need to have an awareness of your team’s wellness.

In the recruitment crisis most sectors are facing today, it's more important than ever to remember the old adage:

People don’t quit a bad job. They quit a bad manager.

So how do you become the best boss you can be so that your team stick with you through thick and thin?

Personal and business success goes hand-in-hand with confidence. Confidence is the foundation of leadership - it’s the fuel that drives us forward. Leaders are role models - so their confidence is contagious, and unfortunately, so is lack of confidence. Here are my tips to build your confidence as a leader.